This policy outlines the procedures and conditions for cancellation and refunds concerning the services and subscriptions provided by ChatflowX to our customers.
1. Subscription Cancellation
1.1 Monthly/Annual Subscriptions
* You may request to cancel your ChatflowX service at any time.
* Cancellation will be effective from your next billing date. This means you will continue to have access to the services until the end of your current paid subscription period.
* We do not offer refunds for any partially used subscription periods (e.g., if you purchase a monthly plan and cancel after 15 days, the remaining 15 days will not be refunded).
1.2 How to Request Cancellation
* You can request cancellation through your ChatflowX account dashboard or by sending an email to our Support Team at [Support Email Address].
* Please clearly state your Account ID and the reason for cancellation in your request.
2. Refund Policy
Our refund eligibility depends on the type of service provided:
2.1 Initial 7-Day Money-Back Guarantee
* To ensure confidence in our services, ChatflowX offers a full refund guarantee for new customers within 7 days of their initial purchase date.
* If you are not satisfied for any reason within the first 7 days of your purchase, you may request a refund.
* This guarantee applies only to the first subscription and does not apply to any renewals or upgrades.
2.2 Exceptions (No Refund)
No refund will be issued under the following circumstances:
* After the Initial 7-Day Period: If the refund request is submitted after the 7-day guarantee period has expired.
* Violation of Terms of Service: If your account is suspended or terminated due to a violation of ChatflowX's Terms of Service or the WhatsApp Business Messaging Policy.
* Used Credits/Messaging Fees: There will be no refund for WhatsApp Conversation Fees or any additional messaging credits that have already been utilized.
* Renewals: Refunds are not applicable for subscription renewals.
2.3 Refund Processing
* If you are eligible for a refund, you must send an email to [Support Email Address] including your Account Email and Transaction ID.
* Upon receiving your request, our team will review it.
* If the refund is approved, the amount will be credited back to your Original Payment Method within 5 to 7 business days. (Note: This timeline may vary based on your bank or payment gateway).
3. Contact Information
For any questions regarding cancellation or refunds, please contact us:
* Company Name: ChatflowX
* Email: contact@chatflowx.radhatechsolution.com
* Website: chatflowx.radhatechsolution.com
Next Steps:
* Please replace all bracketed text with your actual business information.
* You should also consider adding a clause if you have any non-refundable fees like "Setup Fees" or "Customization Charges.